Payment & Delivery
We accept payment by Credit Card. There will be one-time Credit Card fees of 3.00% + NZ$1.00 for each transaction.
Approximate Delivery Times:
***We are currently using International Registered/Tracked Airmail (NZ$19.90 Flat Rate). All boxes will be REMOVE to save on high delivery cost. We ship ONLY whitening strips in flat envelope size. Please DO NOT place your order if sealed boxes is required. Thank you & sorry for any inconvenience***
We offers FLAT RATE NZ$19.90 shipping on all orders, worldwide. Orders are shipped by Registered/Tracked Airmail or other similar postal services and are delivered between 9am and 5pm Monday – Friday. Please note that delivery times do not include Saturdays, Sundays or Public Holidays. Please also ensure that you enter your shipping address correctly as we cannot redirect orders once they have been shipped. A signature and photo id is required upon receipt. Once we have received your payment, your order will usually be dispatched within 48-72 working hours and you will receive an email confirmation once it ships. You can expect to receive your order shipped within 2-4 weeks, however delays are occasionally inevitable due to unforeseen factors or event outside our control and might takes up to 28 working days. If you have not received your order after 28 working days please e-mail us immediately with your order number. We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.
Returns & Replacements:
We do not accept returns or replacements unless we made an error due to hygiene purposes. Please make your selection carefully. Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. Failure to do so will result in the lapse of any rights to a refund.